As part of its ongoing investments in providing advanced and safe technologies and services to its customers, the National Bank of Kuwait has introduced more than 14 new updates and services to the NBK Mobile Banking App, during 2018 and the beginning of 2019.
The purpose of the new enhancements is to provide customers with convenient and secure services that will enable them to complete their banking transactions quickly and easily.
The first of these enhancements is the NBK Swift Tracking, through which customers can track their money transfers conveniently anytime, anywhere by simply logging in to the NBK Mobile Banking App and clicking on the account statement history to view the status of their transfer.
NBK also launched the Standing Orders through the Mobile Banking App to make automatic recurring transfers, in addition to making amendments or deleting these standing orders.
The NBK Mobile Banking App also features the e-Payments Service to make electronic payments for purchases at a large number of local and international companies such as telecoms, retail facilities, entertainment and more.
As for the NBK Quick Pay, it provides customers with an easy way to transfer amounts or make payments immediately even on weekends or public holidays.
And for the first time in Kuwait, NBK lets its customers activate their dormant accounts instantly and at their convenience. This is done by logging in to the NBK Mobile Banking App and selecting the “Dormant Account Activation” feature under “Self-Services”.
Customers can also update their phone number or email address through the NBK Mobile Banking App saving the trip to the branch.
Commenting on the new enhancements and services introduced to the NBK Mobile Banking App, Hala Al Shoaibi, Executive Alternative Channels Manager, National Bank of Kuwait said, "We are focused at NBK on providing the newest technologically-advanced services in our NBK Mobile Banking App, and our most recently introduced services come in line with that focus which ensure our customers are able to complete their transactions anytime, anywhere, in a few fast and easy taps, without having to visit their nearest branch."
Al Shoaibi added, "The NBK Mobile Banking App is a convenient tool to manage expenses, and the new services have received a positive and great response from our customers.”.
Al Shoaibi reaffirmed that the Bank’s vision from launching such services is to enable customers from banking online anytime, quickly and safely.
The NBK Mobile Banking App is a safe method to manage accounts. Customers can conveniently open a new account, view transactions made on accounts and credit cards, check their NBK Miles Points and NBK Rewards Points, pay outstanding credit cards receivables, pay bills online, find the nearest branch, ATM or CDM in Kuwait, as well as submit an account statement request, checkbook and other requests.
In addition to these features, NBK Mobile Banking is a great companion while travelling as it allows customers to manage their cards, increase their monthly transfer limit, and update their contact details.
The NBK Mobile Banking App is available in Arabic and English on iPhone®, iPad®, iPod Touch®, Android®, as well as on Apple Watch and Android Wear. In addition, the App can be used on more than one device and customers can access the account in one touch using the advanced "fingerprint" or “Face ID” technology.
NBK strives to provide integrated and advanced banking solutions to its customers, and continues to expand its product and service offering and provides easy and secure payment solutions that meet the needs and requirements of customers.